Privacy Policy

Vanessa Ivy (ABN 18 566 284 854) respects the privacy of your personal information and is committed to providing quality services to you. This Privacy Policy outlines how we collect, use, disclose, store, secure and dispose of any personal information we collect from you.  It also explains how to contact us if you wish to access or correct your personal information.

By using the Vanessa Ivy website and/or submitting personal information to Vanessa Ivy, you are agreeing to the terms of this Privacy Policy. Please do not use the website or submit any personal information if you do not agree with its terms. You may find links on the Vanessa Ivy website to third-party websites not operated by Vanessa Ivy. This Privacy Policy does not apply to such websites.

Personal information we collect

Vanessa Ivy may collect and hold personal information about you when you engage with us. This is collected when purchasing products, contacting Vanessa Ivy over the phone, email or the Contact VI page, via social media, and when creating an online account. Personal information is information that could allow you to be personally identified. This information may include your name, address, phone number, email address, credit card information, shopping habits and preferences.


Your visits to the Vanessa Ivy website are associated with cookies. A cookie is a small piece of data which acts as a unique identifier that a website asks your browser to store on your computer or mobile device. We collect and use cookies on the Vanessa Ivy website to obtain information such as the number of visitors to the website, the pages viewed, the date and time of those visits, and the products viewed.  This information provides Vanessa Ivy with statistics that we can use to analyse, personalise and improve our website and our products and services.

You can refuse all cookies by turning them off in your browser, however the Vanessa Ivy website may not function correctly for you.

Why we collect personal information

Personal information is collected to fulfil purchases, respond to enquiries, promote our products and services to you, and to comply with our legal obligations.

Opting out of communications

We understand that you may wish to no longer receive communications from Vanessa Ivy.  To opt-out of receiving communications, simply follow the unsubscribe or opt-out instructions in the communication or on our website.  You may also contact us and provide your name and email address, along with information about the communication you no longer wish to receive.

Disclosure of personal information

We may disclose your personal information to third parties where you consent to the use or disclosure, who may store or process it on our behalf to provide and promote our products and/or services to you.  Where required by law, we may disclose your personal information to government and enforcement agencies.

We will never sell personal information to third parties.

Overseas transfer, process or disclosure of personal information

We may disclose your personal information to third party service providers who provide services to Vanessa Ivy including data warehousing, credit card processing and e-commerce services, mailing and logistics services.

Security of personal information

Your Personal Information is stored in a manner that reasonably protects it from misuse, interference and loss, and unauthorised access, modification or disclosure by the use of various methods, including secure physical and technological storage.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.

Maintaining and accessing your personal information

You have the right to tell us if you do not want to be contacted in the future by us, if you would like to find out what information we have about you, or if you would like to update or amend your personal information.

If you think that any personal information we hold about you is inaccurate, incomplete or out-of-date, you may ask us to correct it. We will take reasonable steps to correct or update any personal information where possible.

If you wish to access your personal information, please contact us.  To protect customer data, we will ask you to provide us with proof of your identity in order to access your personal information. You may be charged an administration fee when we provide you with the requested information.

Privacy Policy updates

This Privacy Policy may be amended from time to time if our practices change, and is available on our website.

How to contact us

If you have any queries about our Privacy Policy, or wish to speak to a Vanessa Ivy representative about your personal information, you are welcome to contact us via email at or through our website Contact VI page.

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