Personal information we collect
Vanessa Ivy may collect and hold personal information about you when you engage with us. This is collected when purchasing products, contacting Vanessa Ivy over the phone, email or the Contact VI page, via social media, and when creating an online account. Personal information is information that could allow you to be personally identified. This information may include your name, address, phone number, email address, credit card information, shopping habits and preferences.
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Why we collect personal information
Personal information is collected to fulfil purchases, respond to enquiries, promote our products and services to you, and to comply with our legal obligations.
Opting out of communications
We understand that you may wish to no longer receive communications from Vanessa Ivy. To opt-out of receiving communications, simply follow the unsubscribe or opt-out instructions in the communication or on our website. You may also contact us and provide your name and email address, along with information about the communication you no longer wish to receive.
Disclosure of personal information
We may disclose your personal information to third parties where you consent to the use or disclosure, who may store or process it on our behalf to provide and promote our products and/or services to you. Where required by law, we may disclose your personal information to government and enforcement agencies.
We will never sell personal information to third parties.
Overseas transfer, process or disclosure of personal information
We may disclose your personal information to third party service providers who provide services to Vanessa Ivy including data warehousing, credit card processing and e-commerce services, mailing and logistics services.
Security of personal information
Your Personal Information is stored in a manner that reasonably protects it from misuse, interference and loss, and unauthorised access, modification or disclosure by the use of various methods, including secure physical and technological storage.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.
Maintaining and accessing your personal information
You have the right to tell us if you do not want to be contacted in the future by us, if you would like to find out what information we have about you, or if you would like to update or amend your personal information.
If you think that any personal information we hold about you is inaccurate, incomplete or out-of-date, you may ask us to correct it. We will take reasonable steps to correct or update any personal information where possible.
If you wish to access your personal information, please contact us. To protect customer data, we will ask you to provide us with proof of your identity in order to access your personal information. You may be charged an administration fee when we provide you with the requested information.
How to contact us