Shipping & Returns

Shipping

Complimentary Shipping

Shipping is complimentary within Australia for all orders that are $56 or more.  For orders under $56, shipping is $8.  All prices are listed in Australian Dollars (AUD).

Shipping Locations

Vanessa Ivy currently ships Australia-wide.

How Orders are Sent

Vanessa Ivy uses Australia Post’s carbon neutral Parcel Post delivery service.  Due to the nature of the goods, for safety and compliance reasons, all products are shipped by road.  

How Long it Takes for an Order to Arrive

All orders are processed by Vanessa Ivy within 1 business day. 

Australia Post deliver in 2 or more business days after posting.  Their delivery time estimates are as follows:

Deliveries to Victoria:

• Metro - up to 2 business days
• Country - up to 5 business days

Deliveries to all states aside from Victoria:

• Metro - up to 3-6 business days
• Country - You may obtain an estimate using their Postage & Delivery Times Calculator here. Vanessa Ivy ships from Melbourne.

Due to the nature of the goods, for safety and compliance reasons, all products are shipped by road.  This may increase the estimated delivery times.

COVID-19 Impacts

Please note that Australia Post is currently experiencing delivery delays in most destinations as a result of the COVID-19 pandemic.

Returns

Vanessa Ivy takes the utmost care in delivering you with high quality products.  From quality checking nail polish batches, all the way through to packing your order, our aim is to make sure you are satisfied with it in every way when you receive it.

Upon receipt of your order, if for any reason you are not satisfied with it and/or it arrives damaged, please contact us at contact@vanessaivy.com or through our Contact VI page.  Our friendly team will then be in contact with you to help resolve the issue for you as soon as possible.

Due to hygiene reasons, Vanessa Ivy products are unable to be returned if you change your mind.